Refund and Returns Policy

• Warranty within 7 days from the date of receipt.
• We will replace a new account if you have failed to log in to your account for the first time after your order has been delivered.
• We will refund if there is no replacement product.

• Warranty within 7 days from the date of receipt if you have failed to log in to your account.
• After we deliver the products successfully, there will be no refunds.
• We do not replace or make a refund if you have been suspended by Google.

WARRANTY ACCEPTED: Within 24 hours from the date of purchase, customers are entitled to the warranty in the following cases:

• The invite link to receive BM cannot be accessed (Link error, Link expired)
• BM is restricted from advertising
• BM has a disabled ad account

DISCLAIMER OF WARRANTY: Customers are not guaranteed in the following cases:

• BM has been promoted to Camp by you (including drafts)
• BM has added payment information
• BM has created an ad account
• BM has been added to a personal advertising account
• BM has created a Pixel or received a Pixel from another BM
• BM verified by temporary mail service
• BM has dropped the threshold

WARRANTY ACCEPTED: Within 3 hours from the date of purchase, customers are entitled to the warranty in the following cases:

• First-time login failed (wrong UID, wrong password, wrong 2FA code)
• Account restricted from advertising
• The account has been disabled personal ad account before
• Checkpoint account.
• Account information is not correct

Note: If the FB account has successfully logged in, BMTEAM is no longer responsible for it via warranty

DISCLAIMER OF WARRANTY: Customers are not guaranteed in the following cases:

• Account is checkpointed
• Account restricted from advertising
• Account disabled personal ad account by running a campaign, adding a payment method, adding another Facebook partner…